Accommodation Service Managers

Accommodation service managers plan, organize, direct, control and evaluate the operations of an accommodation establishment or of a department within such an establishment. They are employed by hotels, motels, resorts, student residences and other accommodation establishments, or they may be self-employed.

Example Titles

assistant manager, hotel bed and breakfast operator,front desk manager,guest-house operator, hotel director,hotel manager,motel manager,reservations manager,seasonal resort manager, ski resort manager,tourist home operator

Main duties

Accommodation service managers perform some or all of the following duties:

• Develop, implement and evaluate policies and procedures for the operation of the department or establishment
• Prepare budgets and monitor revenues and expenses
• Participate in the development of pricing and promotional strategies
• Negotiate with suppliers for the provision of materials and supplies
• Negotiate with clients for the use of facilities for conventions, banquets, receptions and other functions
• Recruit and supervise staff, oversee training and set work schedules
• Resolve customer complaints.